Spare Space Privacy Policy

This Privacy Policy explains how Spare Space ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our self-storage facilities and services located at Wombourne Compound, Heath Mill Road, Wombourne. We are committed to protecting your privacy and handling your data in an open and transparent manner.

• Personal Information: Any information that identifies or relates to an identifiable individual

• Processing: Any operation performed on Personal Information, including collection, storage, use, or sharing

• Storage Unit: Individual storage containers rented to customers

• Site: Our physical storage facility location and website at sparespace.co.uk

Essential Personal Information

• Name and contact details (address, email, phone number)

• Photo identification (driving licence or passport)

• Proof of address (recent utility bill or bank statement)

• Payment information

• Emergency contact details

• Security access codes and usage logs

• CCTV footage while on premises

Website Usage Information

• IP address and browser information

• Pages visited and time spent on our website

• Device information

• Cookies and similar tracking technologies

We use your Personal Information for:

Core Services

• Managing your storage unit rental

• Processing payments

• Providing 24/7 facility access

• Maintaining security of the premises

• Communicating about your storage unit

• Responding to inquiries and requests

• Sending important service updates

Security and Legal Compliance

• Preventing fraud and unauthorized access

• Maintaining security camera footage

• Complying with legal obligations

• Enforcing our terms of service

• Protecting our legal rights

Legal Basis for Processing

Under UK data protection law, we process your Personal Information based on:

• Contract performance (storage unit rental agreement)

• Legal obligations (tax, security, fraud prevention)

• Legitimate interests (business operations, security, service improvement)

• Consent (marketing communications)

Data Sharing and Third Parties

We share your information with:

• Payment processors for handling transactions

• Security monitoring services

• Legal advisors when necessary

• Law enforcement if required by law

• IT service providers for system maintenance

We require all third parties to respect your privacy and handle your information according to data protection laws.

Security Measures

We protect your information through:

• Physical security (gated facility, CCTV, locked units)

• Digital security (encryption, firewalls, secure servers)

• Access controls (staff training, limited access)

• Regular security assessments

• Incident response procedures

You have the right to:

• Access your Personal Information

• Correct inaccurate information

• Request deletion of your information

• Object to certain processing

• Request data portability

• Withdraw marketing consent

• File a complaint with the Information Commissioner's Office

To exercise these rights, contact us at privacy@sparespace.co.uk.

We retain your information for:

• Account information: Duration of your storage rental plus 6 years (tax requirements)

• CCTV footage: 30 days unless needed for investigation

• Security access logs: 90 days

• Payment records: 7 years

• Marketing preferences: Until you opt-out

Our website uses cookies to:

• Remember your preferences

• Understand website usage

• Improve our services

• Provide necessary website functions

You can control cookies through your browser settings.

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

We primarily store data in the UK. If we transfer data internationally, we ensure appropriate safeguards are in place.

We may update this policy periodically. Significant changes will be notified by:

• Email to active customers

• Notice on our website

• Updated "Last Updated" date

For privacy questions or concerns:

• Email: privacy@sparespace.co.uk

• Phone: 0190 291 2021

• Address: Spare Space, Wombourne Compound (r/o Wombourne House), Heath Mill Road, Wombourne, West Midlands, WV5 8BD

Marketing Communications

You can opt-out of marketing communications at any time by:

• Clicking 'unsubscribe' in our emails

• Contacting privacy@sparespace.co.uk

• Writing to our postal address

Security Incidents

In case of a data breach affecting your Personal Information, we will notify you in accordance with UK data protection law.

Automated Decision-Making

We do not make automated decisions that significantly affect you without human involvement.